FAQ

Creating an account at 123 Spins Casino is quick and straightforward. Start by clicking the 'Sign Up' or 'Register' button on our homepage. You'll need to provide some basic information, including your name, date of birth, email address, and physical address. Choose a username and a secure password that you'll remember.After completing the registration form, you'll need to verify your email address by clicking on the link we send you. This security step ensures your account remains protected. Once verified, you can make your first deposit and claim your welcome bonus.Remember that you must be at least 18 years old to register, and all information provided must be accurate and match your identification documents to avoid issues with future withdrawals. The entire registration process typically takes less than five minutes.

123 Spins Casino offers a variety of secure payment options to accommodate different player preferences. Currently, we accept major credit and debit cards including Visa and MasterCard, as well as popular e-wallets like PayPal, Skrill, and Neteller. We also support PaySafeCard for players who prefer voucher-based payments.All transactions are processed in GBP (British Pounds), and we implement industry-standard encryption to ensure your financial information remains secure. Deposits are typically instant, allowing you to start playing immediately after funding your account.Minimum deposit amounts vary by payment method but generally start at £10. Remember that to qualify for our welcome bonus of 500 Free Spins on Starburst, you'll need to make a minimum deposit of £10. For specific details about deposit limits or processing times for your preferred payment method, please check our banking page or contact customer support.

Our welcome bonus at 123 Spins Casino offers new players up to 500 Free Spins on the popular Starburst slot game. To claim this bonus, make your first deposit of at least £10. Once your deposit is processed, you'll gain access to the free spins.It's important to understand the terms associated with this welcome offer. Any winnings from your free spins are subject to a 65x wagering requirement before they can be withdrawn. The maximum cashout from this bonus is capped at £250, regardless of how much you win.The free spins are credited automatically after your qualifying deposit, and you typically have seven days to use them before they expire. Remember that not all games contribute equally to wagering requirements, so check our bonus terms and conditions for a complete list of game weightings. This welcome offer is available only once per person, household, IP address, and device.

Withdrawing your winnings from 123 Spins Casino is designed to be straightforward while maintaining security. To request a withdrawal, log into your account, navigate to the cashier section, and select 'Withdraw'. You can withdraw using the same payment method you used for deposits where possible.The minimum withdrawal amount is £10, and processing times vary by method. E-wallet withdrawals are typically processed within 24-48 hours, while card withdrawals may take 3-5 business days. Before your first withdrawal, you'll need to complete our verification process by providing identification documents – this is a one-time requirement to ensure account security and comply with regulations.Withdrawal requests are subject to a pending period of up to 72 hours, during which you can cancel the withdrawal if you change your mind. There are no fees charged by 123 Spins Casino for withdrawals, though your payment provider might apply their own charges. If you've claimed bonuses, ensure you've met all wagering requirements before requesting a withdrawal to avoid complications.

123 Spins Casino boasts an impressive collection of games from top-tier software providers including NetEnt, Microgaming, Big Time Gaming, and many more. Our library features over 500 titles across various categories to suit every player preference.Slot enthusiasts will find a vast selection ranging from classic fruit machines to cutting-edge video slots with innovative features. Popular titles include Starburst, Fluffy Favourites, and releases from providers like Pragmatic Play and Red Tiger Gaming. We also feature progressive jackpot slots offering life-changing win potential.Table game players can enjoy multiple variations of blackjack, roulette, baccarat, and poker. Our live casino section, powered by leading providers, delivers an authentic casino experience with professional dealers and real-time gameplay. Additionally, we offer specialty games like bingo, scratch cards, and instant win games for those looking for something different.Our game library is regularly updated with new releases, ensuring fresh content for our players. All games are optimized for both desktop and mobile play, allowing you to enjoy your favorites wherever you go.

At 123 Spins Casino, we pride ourselves on providing responsive and helpful customer support through multiple channels. Our most direct option is our live chat service, available directly on our website. This allows you to connect with a support agent in real-time and is ideal for urgent queries.For less time-sensitive matters, you can email our support team at support@123spinscasino.com. Our agents typically respond within 24 hours, providing detailed answers to your questions. Before contacting support, we recommend checking this FAQ section, as many common questions are already addressed here.Our support team is knowledgeable about all aspects of our casino operations, from account issues to game rules and bonus terms. They can assist in multiple languages and are committed to resolving your concerns efficiently and professionally. For complex issues, our team may need to escalate your query to a specialist department, but they'll keep you informed throughout the process.Customer support is available seven days a week, though hours may vary during holidays. We value your feedback on our support services, as it helps us continuously improve our assistance to players.